You will not have the opportunity to conquer the interlocutor with a pleasant appearance, talking on the phone. Gestures and facial expressions will also not help you. One thing remains - to focus on the nuances of the conversation, which will play in your favor.
What mistakes lie in wait for you?
1. You do not leave the computer
Any more or less observant person will notice that he no longer owns your attention. It’s great temptation to browse emails or post comments on social networks during a conversation, but this is clearly impolite. Distracting even for a few seconds, you will make the interlocutor feel alienated and withdraw.
Therefore, a few minutes before an important call, close your Internet browser, mail and think about the upcoming conversation.
2. You are psychologically “late”
You answer the call on time, but are forced to ask the other person to wait a few seconds to finish the job. This will make him assume that you are an unorganized person, poorly trained, not at odds with time, or not very interested in talking.
Regardless of who you are talking to, you must belong to the person you are talking to while answering the call.
3. You speak too fast
If you speak too excitedly or hastily, for the interlocutor this is a signal that you want the conversation to end soon. If they called you, the subscriber will decide that he took you by surprise, and his call is not on time.
Take a deep breath before answering the call. The only moment that matters is here and now.
4. You talk on the phone in public places
The head of a large company recently spoke on the phone with two final candidates. One of them called from a cafe. Is this person’s emotional intelligence high if the conversation was planned to be more personal than a traditional job interview? The head was not only distracted by extraneous noise, but the candidate’s answers were crumpled and restrained. Guess if he got a job?
Background noise in public places is distracting and annoying. Find a calm, quiet place, and then start a conversation.
5. You interfere and interrupt
Co-workers, children, or pets who suddenly interrupt the conversation disrupt the conversation and give the impression that the call is not very important to you. If you are interrupted at work, the interlocutor will think that you have a bad border. In such circumstances, you will not be able to create the impression of the importance of your work. The interlocutor will decide that you have poor control over your environment.
If you work at home, use the Do Not Disturb sign. Try not to let anyone interrupt you.
6. You do not smile
The interlocutor does not see your charming smile, but he will certainly catch it in the tone of your voice. Even with a telephone interview, you should not remain absolutely serious. It is acceptable to smile at the beginning of the conversation, when you greet the interlocutor, or during the commentary intended to break the ice of alienation. Your voice changes when you smile, and the tone becomes more welcoming.
7. You interrupt the interlocutor
It is easy to get distracted when several calls arrive on the phone at once. Even if you do not have a bad habit of interrupting the interlocutor, modern technology will do it for you!
Wait for a pause and make sure that the interlocutor has completed the thought. This simple habit will save you from many awkward moments.
8. You break off the conversation
“Wow, it's already 3 o’clock!” You exclaim. You might as well have said: "You're sick of me to death, stop talking." Allow time at the end of the conversation to discuss next steps or exchange final courtesies. A sharp ending can ruin even a successful conversation.
The first impression is usually the most enduring. An important telephone conversation deserves full attention and a little preparation. Be sure to leave a few minutes at the beginning and end of the conversation. Do not be distracted, because you never know what this conversation will lead to!
